Most businesses answer the phone. We are not like most businesses... it is usually just me here and I am always working in the shop. So—

The best way to reach me is by email, Bill@TheDream.shop.

I check email constantly, respond promptly and having a documented thread of our conversation helps me to keep everything straight.

I hesitate to list a telephone number, because it is the absolute worst way to reach me. I’ll be very honest: I don’t have time to answer the phone, and when I do, I usually won’t remember what we talked about unless I stop and write things down... which we could avoid completely if you would help me out and just send me an email on the first place!

Calls that go to voicemail sometimes get completely missed, as do text messages. I'm just being up front. Send me an email

If you are mailing packages:

(Most Preferred) Mail to my post office box: I live in small-town USA where everybody knows everybody and the postmaster takes special care of all your packages. Things are held securely there for me to pick up. I suggest adding insurance to your package.

The Dream Shop/PO Box 63/ Gradyville, PA 19039

Important: Please Do not ship to us via UPS.

UPS has changed their delivery policy in our area: if no one is available to sign for a package, they no longer attempt redelivery the next day. Instead, they drop it at a CVS drugstore five miles from our location — and consider it delivered!! That means delays, extra trips, and unnecessary headaches for your order. Any order requiring us to retrieve a package from an off-site location will incur a surcharge and should expect processing delays.

We strongly recommend USPS Priority Mail — both for sending to us and for your return shipment. UPS and FedEx have not only raised their rates, they're now tacking on a $14.95 residential pickup surcharge just to collect packages from us — on top of your regular shipping costs. We absorb what we can, but that fee is too significant to ignore on every order.

The bottom line: USPS Priority Mail is reliable, reasonably priced, and comes without surprise fees. If you prefer FedEx for your return shipment, we'll make it work — but the $14.95 pickup surcharge will be added to your order.

This is our street address. Only use if you are sending Federal Express, and ALWAYS send with signature required!

1080 Forest Lane/Glen Mills, PA 19342

Whenever possible, please send me everything I need to do your order in a single package. That includes any patches that you want. For patches, I need to know which jersey each patch goes on and where you want it placed. It's best to securely tape the patch where you want it, I will make sure it is straight before I stitch it. Please avoid sending me your jersey now and then patches later-- as this is how things get confused and lost.

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